Return & Refund Policy | Luxeraj
At Luxeraj, customer satisfaction is our top priority. To ensure a secure and enjoyable shopping experience, we have established a clear and fair return and refund policy.
General Return Conditions
Due to the handcrafted nature of our products, returns are only accepted under the following circumstances:
- The product arrives damaged or has a physical defect upon delivery.
- The received product does not match the description or specifications provided on the website.
- An incorrect item has been shipped by Luxeraj.
Return Request Deadline
If you encounter any issues with your order, you must submit a return request through Luxeraj customer support within 48 hours of receiving the product. Requests submitted after this period may not be eligible for review.
Non-Returnable Situations
Returns and refunds cannot be accepted in the following cases:
- Damage caused by improper use, handling, or storage of the product.
- Change of mind or personal preference after delivery.
- Customized or made-to-order products created according to the customer’s specific requirements.
- Products returned without their original packaging or with damaged packaging.
Inspection and Refund Process
Once a return request is submitted, the Luxeraj team will review and inspect the product. If the return is approved:
- The item must be returned unused and in its original packaging.
- Return shipping costs will be covered by Luxeraj if the return is due to a confirmed defect or shipping error.
- Refunds will be processed within 7 business days after final approval of the return.
Refund Method
The refund will be issued through the original payment method whenever possible, or through another mutually agreed-upon method.
Contact Customer Support
To submit a return request or receive assistance, please contact our support team through the Contact Us section of the Luxeraj website.